11betpk Privacy Policy

1. Introduction

11betpk ("11betpk," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the 11betpk website and online gaming platform (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data.

By registering an account on 11betpk or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy forms part of the 11betpk Terms and Conditions and should be read alongside them.

11betpk operates in compliance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to ensuring that your personal information is handled with the highest standards of care, confidentiality, and security.

2. Information We Collect

11betpk collects personal information from you in the following ways:

Information You Provide Directly:

• Registration Data: When you create a 11betpk account, we collect your full name, date of birth, email address, mobile number, residential address, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect copies of government-issued identification (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys ID), proof of address, and proof of payment method ownership.
• Financial Information: We collect details of your deposit and withdrawal transactions, including payment method information (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details). We do not store full payment card numbers on our servers.
• Communications: When you contact our customer support team via live chat or email, we retain records of those communications.
• Responsible Gaming Information: If you use our responsible gaming tools (e.g., self-exclusion, deposit limits), we record your preferences and requests.

Information Collected Automatically:

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, session duration, betting history, login timestamps, and navigation patterns within the Platform.
• Cookies and Similar Technologies: As described in Section 5 below.

3. How We Use Your Data

11betpk uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 11betpk account, including processing deposits, withdrawals, and bonus credits.
• Identity Verification and Compliance: To verify your identity, confirm your age (21+ requirement), and comply with KYC, AML, and other applicable regulatory obligations under Philippine law.
• Service Delivery: To provide you with access to the 11betpk Platform, games, promotions, and customer support services.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates), security alerts, and, where you have opted in, promotional communications about 11betpk offers and new games.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the 11betpk Platform.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR.

4. Sharing Your Data

11betpk does not sell your personal data to third parties. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML service providers who assist us in verifying your identity and complying with regulatory requirements.
• Game Software Providers: Licensed game developers and live dealer studio operators whose games are available on the 11betpk Platform, to the extent necessary to deliver their services.
• IT and Security Service Providers: Cloud hosting, cybersecurity, and technical infrastructure providers who support the operation of the Platform.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where required by law or regulation.
• Law Enforcement: Where required by a valid court order, subpoena, or applicable law, or where necessary to protect the rights, property, or safety of 11betpk, its players, or the public.

All third-party service providers engaged by 11betpk are contractually required to handle your personal data in accordance with applicable data privacy laws and to use it only for the specific purposes for which it was shared.

5. Cookies & Tracking Technologies

11betpk uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11betpk Platform.

6. Data Retention

11betpk retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In particular:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with AML regulations and PAGCOR requirements.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Customer support communications are retained for a period of two (2) years.
• Data collected for responsible gaming purposes is retained for the duration of any self-exclusion period and for a reasonable period thereafter.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, 11betpk will securely delete or anonymize it.

7. Data Security

11betpk implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 11betpk Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication options for player accounts.

While 11betpk takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your 11betpk account and to keep your login credentials confidential.

8. Your Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by 11betpk:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the 11betpk Data Privacy Officer via the contact details provided in Section 12. We will respond to all verified requests within the timeframes required by applicable law.

9. Minors

The 11betpk Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 11betpk Platform, please contact us immediately at the details provided in Section 12.

10. International Data Transfers

11betpk primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our technology service providers or game software partners operate internationally. In all such cases, 11betpk ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and its implementing rules, including the use of contractual data protection clauses with international service providers.

11. Changes to This Privacy Policy

11betpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the 11betpk Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 11betpk, please contact our Data Privacy Officer:

11betpk Data Privacy Officer
Email: [email protected]
Live Chat: Available 24/7 via the 11betpk Platform

We are committed to resolving all data privacy inquiries promptly and in accordance with applicable Philippine law.